Question: My Dell Inspiron 5520 laptop with Windows 10 has been losing its internet connection via wi-fi. I am puzzled if it becomes a wi-fi hassle; the PC is 50 to 60 feet from the wireless router and separated by numerous walls. But recently, my HP laptop PC also misplaced its internet signal, and it’s in the same room with the wi-fi router.
AT&T, my Internet provider, hasn’t been able to remedy the trouble. But AT&T previously instructed me that I’m approximately 3,000 feet from their “supply,” about a long way because the internet signal is going. Could that be a thing? In addition, the outages usually happen between five p.M. And 8 p.M. Could they be caused by more people using the AT&T net service at that time of day? What can I do?
Randy Hampton, Destrehan, La.
Answer: The trouble most likely results from your AT&T Internet service. But your PCs or wi-fi network might be involved.
Here’s why your AT&T provider is probably to blame:
– You are about 3000 toes from AT&T’s “network node,” wherein purchaser smartphone lines on your community connect to AT&T’s fiber-optic network. In most instances, it is the maximum distance for getting a dependable net sign. If your internet sign is weak, it may fail.
– The network node will be overloaded early at night while your outages happen. If you and your neighbors simultaneously use AT&T’s internet carrier (or AT&T’s fiber-primarily based TV carrier if provided to your area), that would reduce a susceptible net connection.
Here’s why the trouble is probably in your own home:
– The PC that regularly loses its net connection probably has the weakest wi-fi connection due to the space and the wide variety of walls between it and the wi-fi router. In addition, the computer wasn’t designed to run Windows 10 (see tinyurl.Com/ycwuhdg7). While the laptop can also have labored nicely until now, new Windows 10 updates might have induced problems.
– TVs in your household probably use too much of your internet potential for streaming video.
What are you able to do? If the difficulty is AT&T, you may get a unique internet issue or use the internet at an exceptional time of day. To see if the hassle is in your private home, move the PC toward the router and keep away from TV streaming while using PCs. Consider buying a new Windows 10 PC.
Question: I used it to preview an MP3 track before buying it on Amazon.com. But now, the sampling option is not available for maximum songs. I have the same hassle while using Internet Explorer or Google Chrome browser. What’s incorrect?
Ernesto Barba, Colorado Springs
Answer: This problem has reappeared several times over four years, possibly due to Amazon and browser software program modifications. There seems to be no unmarried repair. However, attempt changing the settings inside the Chrome browser.
